Privacy Policy

Simply U Medi Spa LLC (“Simply U MediSpa,” “we,” “us,” or “our”)
Effective Date: July 22, 2025

1. Overview & Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

  • Visit or use our websites, funnels, or landing pages (including those hosted on GoHighLevel) (collectively, the “Sites”);
  • Book or attend an in-person or virtual consultation;
  • Communicate with us by phone, SMS/MMS, email, or social media; and
  • Receive services at our clinic.

When you become our patient, certain information is protected by the Health Insurance Portability and Accountability Act (“HIPAA”). Our HIPAA Notice of Privacy Practices governs how we use and disclose your Protected Health Information (“PHI”). You can view it here: HIPAA Notice of Privacy Practices or request a copy at any visit.

2. Information We Collect

2.1 Information You Provide

  • Contact & Account Data: name, address, email, phone number.
  • Health & Treatment Information: medical history, concerns, photos you upload, treatment preferences.
  • Payment Information: card or other payment details processed by third-party processors.
  • Marketing Preferences: your opt-ins/opt-outs for SMS, email, or other marketing.

2.2 Information Collected Automatically

  • Device & Usage Data: IP address, browser type, pages viewed, time on page, clicks.
  • Cookies & Similar Tech: pixels, tags, SDKs for analytics (e.g., Google Analytics) and advertising/retargeting (e.g., Meta Pixel). You can manage cookies in your browser settings.

2.3 Information From Third Parties

We may receive information from advertising networks, analytics providers, social media platforms, or referral partners to measure campaign performance and improve services.

3. How We Use Information

3.1 For Treatment & Operations (HIPAA/PHI)

  • Provide and coordinate care, schedule appointments, process payments.
  • Conduct quality assessment, staff training, compliance, and safety activities.
  • Fulfill legal and regulatory obligations (e.g., public health reporting).

3.2 For Business & Website Purposes (Non-PHI)

  • Respond to inquiries and provide requested information.
  • Send transactional communications (confirmation, reminders, follow-ups).
  • Send marketing communications only if you have opted in (offers, new services).
  • Analyze and improve the Sites, marketing campaigns, and user experience.
  • Protect against fraud or misuse and enforce our Terms.

4. How We Share Information

We may disclose information to:

  • Service Providers & Business Associates (hosting, SMS/email vendors, EHR or telehealth platforms, analytics, payment processors) under appropriate contracts;
  • Healthcare Partners (labs, pharmacies, specialists) as allowed by HIPAA;
  • Law Enforcement/Regulators when required or permitted by law;
  • Successors/Assignees in a merger, acquisition, or asset sale, subject to this Policy or a substantially similar one.

We do not sell your PHI. We do not “sell” personal information as defined by certain state privacy laws.

5. Your Choices & Rights

5.1 SMS/Email

SMS: Reply STOP to any text to opt out. Reply HELP for help. Msg & data rates may apply.
Email: Use the unsubscribe link in marketing emails. Transactional emails may still be sent where permitted.

5.2 Cookies/Tracking

Use your browser/device settings to block or delete cookies. You may also opt out of some targeted ads via industry tools (e.g., optout.aboutads.info).

5.3 HIPAA Rights (PHI)

You may request to:

  • Access or receive a copy of your record;
  • Request corrections;
  • Restrict certain uses/disclosures;
  • Receive confidential communications;
  • Obtain an accounting of disclosures; and
  • Get a paper copy of our HIPAA NPP.

Submit requests in writing using the contact details in Section 12.

5.4 State Privacy Rights

You may have additional rights under your state’s laws. Contact us to exercise them.

6. Data Security & Retention

We use administrative, technical, and physical safeguards to protect information. No system is 100% secure. We retain information as long as necessary for treatment, legal, accounting, or business purposes.

7. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13 without verified parental consent. If you believe a child has provided us information, contact us and we will delete it where required by law.

8. Third-Party Links & Tools

Our Sites may link to third-party websites or include third-party features (e.g., Google Meet). We are not responsible for their privacy practices. Review their policies before using those services.

9. International Visitors

We operate in the United States. If you access the Sites from outside the U.S., you consent to the transfer and processing of your information in the U.S.

10. Do Not Track

Our Sites currently do not respond to browser “Do Not Track” signals.

11. Changes to This Policy

We may update this Policy periodically. The Effective Date above reflects the latest version. Material changes will be posted on this page. Your continued use of the Sites or services after changes means you accept the updated Policy.

12. Contact Us (Privacy or HIPAA Questions)

Privacy Officer – Simply U Medi Spa LLC
15750 New Hampshire Ct, Suite B
Fort Myers, FL 33908
Phone: 239-414-2200
Email: [email protected]

For SMS help, reply HELP to any message or call 239-414-2200. To opt out of SMS, reply STOP.

Appendix A – SMS Consent Language (for forms)

By providing your mobile number and checking the box, you agree to receive transactional SMS from Simply U Medi Spa LLC (appointment reminders, confirmations, updates). Message & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

Disclaimer: This Policy is provided for general informational purposes and does not constitute legal advice. Consult your attorney to confirm compliance with HIPAA, TCPA/A2P, and applicable state laws.